Privacy Policy and Terms of Service

1. Company Information

This Privacy Policy applies to services provided by Inceo Digital OÜ, a company registered in Estonia.

Company name: Inceo Digital OÜ
Registration number: 17285509
Registered address: Narva mnt 5, 10117, Tallinn, Estonia
Email: business@inceodigital.com

We operate in Europe, the United Kingdom, and Türkiye, and handle personal data in compliance with GDPR, UK GDPR, and KVKK.

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2. Data We Collect

We may collect the following categories of data:

Personal information

Name
Email address
Phone number
Company name
Role or position

Technical information

IP address
Browser type
Device information
Usage data
Cookies and similar technologies

Marketing and communication data

Preferences
Responses to forms
Calendly booking information

3. How We Use Your Data

Your personal data may be used for:

Delivering our social media and marketing services
Responding to inquiries
Sending proposals and agreements
Booking meetings and consultations
Improving website performance
Legal compliance

We do not sell your personal data.

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4. Legal Bases for Processing (GDPR)

We process your data under the following legal bases:

Consent: when you submit a form or book a call
Contract: when you engage us for services
Legitimate interest: improving our services and site
Legal obligation: tax and accounting requirements

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5. Data Sharing

We may share data only with trusted service providers:

Google (Forms, Workspace)
Calendly
Webflow
Payment processors (Stripe, Wise)
Analytics tools

All processors operate under GDPR compliant agreements.

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6. International Transfers

Data may be transferred to the UK, Türkiye, or other regions when providing services.
All transfers follow GDPR safeguards such as:

SCCs (Standard Contractual Clauses)
UK Addendum
Adequacy decisions

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7. Data Retention

We store personal data only for as long as necessary:

Contact form submissions: up to 24 months
Client contracts and invoices: up to 7 years
Calendly bookings: 12 months

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8. Your Rights (GDPR, UK GDPR, KVKK)

You have the right to:

Access your data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Data portability
Withdraw consent at any time
File a complaint with an authority

For Türkiye: KVKK 11. madde haklarına sahipsiniz.

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9. Security

We implement strong administrative and technical measures to protect data:

Encryption
Access controls
Secure storage
Regular audits

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10. Cookies

We use cookies for analytics, performance, and personalization.
Users can manage cookies through browser settings.

11. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted on this page.

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12. Contact

For any privacy inquiries:

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Inceo Digital OÜ
Narva mnt 5, 10117, Tallinn, Estonia
Email: business@inceodigital.com

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TERMS OF SERVICE Inceo Digital OÜ

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1. Services

We provide social media strategy, content creation, paid ads management, consulting, and related digital services.

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2. Payments

Payments are made according to the service agreement.
Invoices must be paid by the due date.

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3. Client Responsibilities

The client must provide accurate information and timely feedback.
Delays caused by the client may extend project timelines.

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4. Intellectual Property

After full payment:

Final deliverables belong to the client
Drafts, internal files, and working materials remain the property of Inceo Digital OÜ

5. Refund Policy

Refunds apply only if services have not been initiated.

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6. Limitation of Liability

We are not responsible for:

Platform algorithm changes
Third party integrations
Loss of revenue due to client-side errors

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7. Termination

Either party may terminate the contract with written notice.
Work delivered until termination is invoiced.

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8. Governing Law

This agreement is governed by Estonian law and applicable EU regulations.

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